1/ BOOKING AND PAYMENT
- Booking: Online – By phone – by mail
- Confirmation and Payment (no booking fees):
Pitch Bookings are confirmed following our approval of the request. Single-night stays must be paid for upon arrival. Longer stays are paid for the day before departure.
> Vallée de L’Indre Campsite reserves the right to request a deposit for Groups.
Accommodation bookings are validated upon receipt of a deposit of 30% of the full amount of the booking and confirmed following payment of the balance of the full amount 15 days before your planned arrival date.
> Vallée de l’Indre Campsite will confirm your booking by return email. Bookings are non-transferable without our approval.
2/ ARRIVAL CONDITIONS
Arrival/Departure:
- Pitches are rented from 2 p.m. to 2 p.m., regardless of your day of arrival.
- Mobile Homes: Arrivals from 3 p.m. to 8 p.m. (7 p.m. September/October) – Departures from 8 a.m. to 11 a.m.
- Equipped Tent rentals: Arrivals from 2 p.m. to 8 p.m. (7 p.m. September/October). Departures from 7 a.m. to 11 a.m.
Late departures will be charged an additional night.
The number and names of the guests must be identical to the booking made. The number of guests cannot be higher than the maximum number provided for in the contract, depending on type of rental or pitch.
If you fail to arrive on the booked date, the booking will be considered cancelled and the pitch/mobile-home can be rented to another customer. The deposit will be acquired by the Campsite and will not be refunded.
3/ CANCELLATION / EARLY DEPARTURE / REFUNDS
Early Departure :
Pitches : Unused nights will be reimbursed.
Accommodation : Early departure will not lead to any reimbursement except in the event of subscription to the Campsite’s cancellation insurance.
Cancellation :
Pitches : If you have made the cancellation yourself, no sums will be due and all sums already paid will be refunded.
Accommodation (if no subscription to cancellation insurance) : Cancellation by you,
- The 30% deposit will not be refunded in the event of a cancellation less than 30 days before arrival,
- The total amount paid will not be refunded in the event of a cancellation less than 15 days before arrival.
> Except in the event of a pandemic where travel restrictions or even lockdowns or border closures may be imposed by a State, Region, Département or Municipality, all sums already collected will be reimbursed.
In the event of your booking being cancelled by us or due to an external cause, no sums will be due and all sums already paid will be refunded.
4/ INSURANCE
You can take out cancellation insurance through the Campsite when booking.
Don’t hesitate to ask us about this; see conditions appended below.
TIP: VISA and MASTERCARD holders may already have cancellation insurance as part of their Credit/Debit card services.
5/ RENTAL DEPOSITS
Cheques and Debit/Credit cards are accepted for payment of the deposit (uncashed):
- €50 as a guarantee for household appliances and equipment for DK Banes Tents;
- €100 as a guarantee for household appliances and equipment for Nomad 15-2 Tents;
- €150 as a guarantee for Mobile-Home equipment;
+ €50 to €80 as a guarantee for household appliances for Mobile Homes (if the cleaning option is not taken out and depending on rental period)
The deposit will be returned on the day of departure after our quality check in the Rental in your presence, with deductions for any breakage, loss or damage; if the cleaning has not been done properly (as described in the instructions provided at your arrival), the cleaning deposit will not be refunded.
> You will be given a price sheet when you arrive, detailing the cost of items damaged
TIP: Think about your Civil Liability Insurance.
Deposits must be paid by an adult staying in the accommodation during the rental period. A single participant cannot pay several deposits for multiple rentals.
These deposits guarantee the rental’s cleanliness and full inventory of fixtures.
6/ PETS ON THE CAMPSITE
Our friends the animals are welcome on our campsite (except in Equipped Tents), provided that:
- There are no more than 2 per pitch
- They are kept on leads in the campsite. Unleashed animals are prohibited.
- The campsite is kept clean: their needs must be met outside the campsite;
- They do not disturb other users: undue barking will not be tolerated.
- They are always accompanied.
- They are not locked inside a vehicle or rental in hot weather.
Mobile-home accommodation: €5 will be charged per pet per stay.
7/ SMOKING
For your comfort and in compliance with the law, ALL PUBLIC BUILDINGS (Reception, toilets, bike shed and covered area) and RENTALS are NO SMOKING areas.
> Violations are liable to a fine of €68 (Decree no.2006-1386 of 15 November 2006)
8/ SWIMMING POOL
The swimming pool is not supervised. Use of the pool is under the full responsibility and supervision of adults accompanying minors.
9/ HYBID & ELECTRIC VEHICLE
Recharging a vehicle with electricity must be carried out on a terminal provided for this purpose.
It is strictly forbidden to connect to a rental or a camping terminal, which is not suitable and presents a high risk of overheating of the socket which could cause a fire.
Compensation of €50 will be invoiced to you in the event of a wild connection that has not caused any damage, otherwise the damage will be subject to a “claims” assessment with our insurance.
10/ DISPUTES
In the event of a dispute, and after having contacted the Campsite’s customer service, any customer who has stayed on the Campsite can contact a Consumer Ombudsman within a period of 1 year as from the date of the written complaint sent to the business owner by RLAR. The contact details of the Ombudsman most likely to be contacted by the customer are as follows: CMDC, 14 rue Saint Jean -75017 Paris
Your arrival at the Campsite implies your unconditional acceptance of and compliance with its rules of conduct and all contractual conditions, approved by signature.
CAMPING LA VALLEE DE L’INDRE
Société JL CHINDAMO, SAS au capital de 1.000 € – Siège social : Parc la Grange Rouge 37250 MONTBAZON
882 346 729 RCS TOURS – SIRET 882 346 729 00016 – N°TVA Intracommunautaire FR21 882 346 729
Tel : 02 47 26 06 43 – Courriel : contact@camping-montbazon.com